Donkeys provide library services

I just discovered this 2002 press release about a report from the International Federation of Library Associations and Institutions. It may be old, but I had to write about it. I ove this story because it is another example of innovative library services using pack animals (in an earlier blog post, I wrote about the Book Women of Eastern Kentucky Pack Horse Library Project) AND because of the multi-media aspect of it! These Donkey Drawn Libraries are providing library services in remote communities in Zimbabwe, but they are also delivering technology powered by a solar unit installed on the roof.

Each cart is provided with a solar unit installed on the roof; a battery charged by this solar energy supplies the electric power. Audio-visual apparatus is installed in a cabinet at the back of the cart and electronic data equipment and storage facilities for battery, inverter, distilled water (for the batteries), books, music disks and records, video cassettes, etc. are installed on cabinets at both sides of the cart. The unit can also be provided with an aerial or a satellite dish.

But I also love this story because it reminds us that everyone values and deserves access to libraries, books, knowledge and information. And, while we should continue to fight for more resources for libraries, we should also remind ourselves that we humans (especially librarians!) are a creative lot and will continue to find creative ways to continue providing quality library services.

Random Ideas to Explore Re: Libraries

On April 24, I will be delivering the keynote and a workshop for the Prairie Area Library Services day-long meeting outside of Chicago. A former student from my days of teaching Change Management invited me, but I seem to be struggling to put together a brief description of my talk. So I started jotting down notes and phrases as they came to me. I still don't have the topic nailed down, but I needed a place where I would remember these ideas:

• Libraries: Antidote to economic stress and personal distress
• Riding the Shark: Tools for Thriving in Tough Times
• But I Don't Even Know How to Spell "Entrepreneurship"
• Opportunities for Entrepreneurship
• Libraries on the Edge
• Innovation and Entrepreneurship: value of public libraries in supporting sustainable communities.
• 2009: The Year of the Library
• Value
• Changing the Story
• Writing Our Own Story
• Pebbles in Teapots
• Boiling, but Blooming: Taking Advantage of Tough Times or "But I Don't Even Know How to Spell Entrepreneurship!"
• New Metaphors for Libraries and Communities
• When the Going Gets Tough,
• New Roles for Libraries
• Why Tough Times are Good News
• Tough Times:
• Taking Charge of Change: Thriving and ____ Through Tough Times
• What We can Learn From Tough Times
• Making Friends and Winning Over Enemies in Tough Times
• Tools for Tackling Tough Times
• Turn your thinking inside out
• Pardon me ma'am, your metaphor is showing
• Thinksters

Now back to figuring out what it is I REALLY want to say!

Civility in the air

I was tempted to cheer when I read the NY Times op-ed piece today "Up, Up and Go Away" by Ann Hood about the declining level of airline services and perks. She reminisces about a time many of us vaguely remember when flight attendants distributed mints, playing cards, and cheerful banter. (OK, I think there's still a lot of cheerful banter or maybe that's just because my last flight was on Southwest where "ability to engage in cheerful banter preferably over the microphone when reciting the requisite safety precautions for the 14,367th time" is in the job description.) She reminds us that we once had a choice between three different hot meals no matter where you sat on the plane. We joked about airline food, but hey, at least we had food back then and it wasn't always bad enough to deserve being the target of our jokes.

Yep, she really had me going until I got to this line.

I smiled at the people who had saved up their money, put on their Sunday best, and chosen T.W.A. It was not so long ago that flying had that civility, that glamour, when flying through the sky really felt like something special.

When, oh when was the last time you saw a plane full of people who saved up their money and put on their Sunday best to fly? And what level of civility do passengers afford the crew and flight attendants? It's hard to know which came first, the scowling flight attendant or the rude passenger. Or maybe it's just a sign of the times - a time when a sense of entitlement, selfishness, and instant gratification seem rampant throughout our country. I see evidence of it in large and subtle ways.

Look at the number of people in the airport, including some in the bathrooms, talking loudly on their cell phone creating a cacophony that makes it impossible to think, much less relax and read. Those of us who discretely step aside to a semi-private location to carry on our telephone business are in the minority. It may not be the answer and I can't say that I've changed anyone's behavior, but if my seatmate is talking loudly prior to take off and I can't concentrate on my book, I read out loud. Very loudly. (I'm thinking about promoting this through my social networks. Anyone got a name for my campaign?) Just recently I made a comment to a fellow traveler while waiting at baggage claim. No response. I repeated my comment. No response. Later I realized that she had no idea I was talking to her. We are so accustomed to hearing people talking to an implant in their ear that we no longer communicate directly, much less civilly to each other.

We no longer see each other as people with whom we can interact. Instead, we are competing with each other to get our own. As she mentions in her article, a canceled flight results in a mob running from terminal to terminal in search for a flight out. Whoever gets there first or has Platinum status and a cell phone is elbowing to get the last of the seats out of town.

We saw this competition at its extreme on the first shopping day after Thanksgiving when shoppers at a NY Walmart trampled an employee to death storming the doors at opening time. This wasn't about rushing to get home to loved ones. It was pure greed and selfishness.

Yeah, the article made me nostalgic for the days when flying felt like a treat, when we - passengers and crews alike had dignity and left all of our worries on the ground below. But it will take more than just a re-engineering of the airline business to bring that level of civility back. One bright spot of hope in her article...six strangers from the canceled flight cooperated to share a rented van and drove throught the night together to get home. We are all in it together and we fly or falter together.

My you have safe and travels this holiday season filled with civility even if you don't get an after dinner mint offered to you on a silver tray.

Libraries as an Economic Stimulus

Watching the CBS evening news last night, I was pleased to hear President-elect Obama refer to library closures as an example of how this economic downturn is hurting communities in his remarks to the National Governors Association.

"Jobs are being cut," he said. "Programs for the needy are at risk. Libraries are being closed. Historic sites are being closed."

The American Library Association didn't miss a beat and immediatly applauded him for "recognizing the effect library closings have on communities" in the Washington Office's blog, District Dispatch. The blog cites library contributions to the economic health of communities. For example:

• 73 percent of libraries nationwide report that they are the only provider of free Internet access in their communities
• that number is even higher in rural communities where 83 percent of libraries are the only free provider
• Libraries offer job search workshop, skill development, small business development classes, and technology training.

If you don't think Internet service is vital to jobs, consider this. Last year (according to Camila Alire, ALA President) only 40 of the top 100 U.S. retailers accepted paper applications completed at the store. Next time you are in Home Depot, ask for an application and you'll be directed to a computer kiosk. Suppose you are an ace fork lift driver - perfect for the job they've advertised, but you are new to computers. Imagine how much easier it would be to have a trained librarian guide you through the online application process at the library. Actually, without computer skills or a librarian to help you conduct an online job search, you probably wouldn't even know about that fork lift driving job since Home Depot only takes applications online and doesn't advertise.

Libraries make other economic contributions to their communities. People who are feeling the pinch in their pocketbook are saving money by using their library. The LA Times reports today that while bookstores and publishing companies are suffering losses and sluggish sales, library circulation is up over last year - 12% in San Francisco, and a whopping 35% in Chicago! Books and DVD's are flying off the shelf in libraries across the country. When commercial entertainment becomes too expensive for folks, the library is your place to go. It wouldn't be a huge stretch to argue that libraries may be a safety valve for communities facing plant closures and the pressure of disappearing 401k plans.

It wasn't lost on me that the LA Times article about library usage was posted in their Penny Wise section, "a street-level look at how Southern Californians are stretching their dollars in a sputtering economy." (I also appreciated that one avid library user cited in the article is a television journalist. Get your news at the library!)

But the article goes on to report an increase in the number of libraries under threat of closure because... "Since they're not selling anything, libraries don't profit directly from the increased traffic." Ironic, ain't it. When the economy goes to pot, libraries are more necessary and valued and USED by the public, but they still end up on the chopping block.

But what if, instead of looking at library closures as a money-saving tactic, we looked to libraries as a tool against economic woes? What if we poured more money into libraries and let librarians do what they are good at: helping communities work through difficult times?

For example, back to my earlier reference to a community facing plant closures...Libraries could provide information about other industries and local jobs. They could be the convener of community forums where the public could work together to identify community assets and develop strategies for working through the tough times together (in the short-term) and a new vision for the community (for the long-term.) And they could be the convener of community resources helping match those in need with those able to provide.

These are not just hypothetical roles. Within ALA, hundreds of librarians have come together to form a membership initiative group called, "Libraries Foster Civic Engagement". This committee is in the process of compiling the results of a survey of what libraries are doing to foster civic engagement, but here's a sampling:

• A library in a community with a rich history is working to bring the railroad depot back as a historical museum that will attract tourists.
• A library in school district where the community was divided over how to educate its children developed a discussion guide and brought people from all sides of the issue together to share their concerns.
• Another library brought in federal, state and county agencies to answer questions from veterans and families members of service men and women who are currently deployed. They also provided free blood pressure screening and backpacks (donated by a local insurance company) filled with health information.
  

These are important contributions in rich times. They are crucial in times of economic stress and personal distress.

Bill Gates gets it. And he knows a thing or two about money - at least he has a lot of it and knows how to give it away wisely. The Bill and Melinda Gates Foundation partnered with the International City/County Management Association (ICMA) after ICMA released a report demonstrating that "libraries are not being used to strategically address community needs." They recently announced a joint project with to provide $500,000 in Public Library Innovation Grants to multiply innovative library practices and to demonstrate the value of public libraries in supporting sustainable communities. Hey, I like the sound of sustainable communities!

(The grant is due January 9, 2009, which should not be a problem since so many of us are curtailing our holidays anyway!)

From the ICMA site (emphasis mine!):

Public libraries can play a dynamic role in communities. Once an institution devoted to book circulation, today’s libraries provide citizens and businesses with Internet connectivity, career development, childhood literacy, immigration assistance, and other important services. However, many libraries across the country are struggling to take on a larger role in meeting their community’s needs and require increased support from their city or county administrator.

So, here are some possible program areas ICMA suggests that libraries and communities could address:

• Creating a sustainable community
• Workforce development
• Emergency management and public safety
• Health and active living
• Immigration and language
• Education
• Youth and teen services
• Civic engagement, community building

Surely I'm not the only one who thinks that these sound like smart things to do in communities that are hurting. (Note to all librarians in Michigan: STOP READING THIS BLOG AND DOWNLOAD THE APPLICATION NOW!)

President Roosevelt got it. Much of our country's infrastructure can be attributed to the New Deal and the Works Progress Administration. "Almost every community in America has a park, bridge or school constructed by the WPA."

But did you also know that in addition to putting men to work building bridges, dams, parks, roads, schools, and health clinics, the WPA also put women to work as librarians.

One such program was the Book Women of Eastern Kentucky Pack Horse Library Project. Yep, libraries on horseback! The WPA funded the salaries for librarians and they scrapped together reading material from magazine clippings, recipes and newspaper articles. These "cobbled together scrapbooks" became so popular that patrons made their own scrapbooks. Librarians circulated (literally) this homemade reading material featuring favorite recipes, family histories, sewing patterns and child-rearing advice from household to household. These patrons were early self-publishers and the librarians traveling to remote households were the community connections. Think (fill in your favorite social networking site) Twitter on horseback.

On a side note: For those who have the mistaken notion of the mild-mannered librarian, consider this. These women traveled 50-80 miles a week on horse or mule through rocky creekbeds, muddy footpaths and steep cliffs to deliver books to homes without access to reading materials. If the house was too remote to get to on horseback, they walked or rowed as the situation demanded! (See full story by the Kentucky Department for Libraries and Archives.)

The following is a description of the Packhorse Libraries by Mr. Clarence Bingham of the Louisville Public Library in a letter to Marguerite Smith Westerfield quoted as part of her master’s thesis in 1938 entitled “A Study of the Services of the Kentucky Library Commission”:

"...Each one (Packhorse Library) is organized with a librarian who stays in the headquarters to collect, classify, and mend the books and magazines; and four to six carriers who travel up the mountain trails to carry these books and magazines to lonely mountain cabins and isolated schools.

AND they brought in money to increase their services! The Penny Fund Plan which called on every PTA member in KY to donate a penny to the book fund increased the book collection and funded eight new pack horse libraries.

Now I know that there are New Deal skeptics out there. And I know that we have to put matters into context. Sure, things are different today than they were in the '30's. I'll just have to let smarter people who get Nobel Prizes for Economics and write for the NY Times address those questions as Paul Krugman did on November 10. I'm not an economist. Nor am I an historian so I am not in any position to advocate a Roosevelt-style economic stimulus.

But one thing I will advocate without reserve. Libraries are good investments especially when the economy is bad. They can help put people to work. They can provide access to information unavailable any other place. They can help communities come together to work out solutions. They can give people a place for escape from their economic trials. They can be centers for social events. They can build civic capacity. They can support civic discourse during a stressful time. They can hold communities together.

But let me recap the current narrative. Libraries support sustainable communities and meet community needs. Librarians have done this before. Libraries are struggling to meet community's needs. The economy sucks. Community needs are growing. More people are using libraries. Libraries are being closed.

But that doesn't have to be our story. We can write a different story with an ending that shows our wisdom and creativity. This is a charge to librarians who are wringing their hands and fretting about the future. Now is the time to be visible. Now is the time to make yourself indispensable to your community. Make your library, your expertise, and your services the centerpiece of your community's economic stimulus and civic health.

This is a charge to those elected to manage the budgets that fund libraries. Use them. They are one of the best things you can do for your community when it is hurting.

And to our President-elect...

Got libraries in your economic stimulus plan?

[http://tinyurl.com/69q78v]

Blogger labels my e-mail as spam?

Several of my friends are not getting my e-mails. Finally one person investigated and determined this from her ISP:

I did a bit of research and it turns out that sometimes folks who send email from an account associated with Blogger (like your friend's account below – i.e., austin-pacific.com) have been added to blacklists. So your invitingchange server checks to see if the incoming email is on a list of know spammers, sees that the domain is associated with one of Blogger's servers that is on their blacklist, and won't let the email through. This is Blogger's fault – they need to correct the issue with the blacklist companies (e.g., Spamhaus), so there is nothing to be done except use a different email address.

That seems to be it! Presumably both your friends are bloggers on Blogger?

I want my e-mail credibility back, but I can't find a way to make that happen. Help!

More on Libraries and Journalism Connection

As I've mentioned before, I am very curious (but at the nascent stage) of thinking about the blurring lines between journalists and librarians. Certainly the two fields have much in common - information professionals whose institutions have to change dramatically because of technology, the glut of information, the increased ease for ordinary people to have an audience, and the growing ability for people to get information from other "non-information professionals". (I check out the amazon reviews, send out a twitter asking for feedback, read blogs to make sense of emerging news stories, ichat with my brother when I'm having trouble with my computer, and send text messages to my husband when there are home maintenance issues during the day.)

Lately, I've been digging around one of my favorite citizen journalism web sites (also a Knight project) and am struck by how similar the language and offerings of the site are to what libraries do. Someday, I'll write a journal article about this, but in the meantime, Here are some of my random thoughts...

Knight Citizen News Network is particularly relevant to the field of Community Informatics. They have created a "self help portal that guides ordinary citizens and traditional journalists in launching and responsibly operating community news and information site." They further state, "Citizens like you can learn to use digital media in ways that enrich community, enhance public discourse, and enliven democracy as we know it."

This site is rich with resources for librarians who want to help people in their community to become community reporters, find local metroblogs (see for example, Austin MetBlogs) or citizen media outlets, get funding to start a micro-local news service, make us of widgets like google maps, learning modules with online reports like "How to Survive and Thrive: A digital literacy guide for the information age", stories from people who have a particular expertise (e.g., a backdoor biologist shares his photos and info on finding rare birds), information about fair use and copyright...the list goes on.

But more importantly, I don't see anything on this site that could not also be done by "the other" information professionals - librarians. In fact the paragraph describing "Why support KCNN" sounds very much like it could be part of a library's brochure about upcoming workshops:

Citizens like you can learn to use digital media in ways that enrich community, enhance public discourse, and enliven democracy as we know it.

Wouldn't that be a great thing to learn at your local library? Use technology to increase your ability to participate in your community and learn it at the library?

The Rondo public library in St. Paul is doing just that! Last Spring e-democracy invited me to Minneapolis/St. Paul to meet with several libraries and to keynote a regional library meeting. One of my favorite visits was to the Rondo Library which is housed in a low income neighborhood on the first floor of an apartment complex with over 90 apartments and 6 townhomes. E-democracy works closely with the library and with library users to provide in impressive array of E-democracy Online Tools Workshops.

Young people need only go downstairs to the library to take computer classes on how to upload video online, build a website and produce a podcast. Parents can learn how to use the e-democracy site to contribute their opinions, AND it's a site that as become a trusted source for local politicians to monitor and use for making policy. But here's what's really impressive. These classes and many of the other activities it takes to make this program work are done by members of the community. When I was there to speak at their open house, a thirteen-year-old volunteer (actually, he might have been even younger) did the videotaping. Prior to the event, he taped residents talking about their concerns and ideas for the community and that video was uploaded online.

The official name of the library is Rondo Community Outreach Library, but it should be Rondo Community Engaged Library. Perhaps their tagline should be "the library of the people, for the people and by the people."

What are some examples of libraries that are providing this kind of community portal - physical or virtual? How are libraries enabling citizens with digital media skills in order to build community?

Library Supported Community Reporting? Why Not?

This just in via Twitter from David Cohn, who will be a guest speaker on citizen journalism for my Community Engagement course: first community funded report published! This report explores the question: "What happens if, all of a sudden, you need to change the entire energy infrastructure on which California’s transportation system runs?" Check it out.

Here's what David says in his introduction to this article.

[Editors Note: This is the first example of "community funded reporting" here at Spot.Us. To learn more about Spot.Us read this NY Times article. To fund another investigation - check our pre-beta wiki which still has two actionable items. As this content is commissioned by the public it is free to any news organization or blog to republish. Thank you to the donors who made this possible. At the bottom is a non-exhaustive list of other publications that have run this material.]

How cool is that? It's commissioned by the public so it belongs to the public. (I personally contributed a small amount of money to a news story that will fact check political advertisements. Now isn't that a great service?)

Gee, what other public institution might use this approach to decentralize reporting on local issues?

What if libraries provided the infrastructure for this kind of reporting to take place in their own community? (See the spot.us wiki) It might not be "community funded" but it could be "community based". Citizens could make a pitch for a story they want to write about their community and be posted on the library's wiki. Other people who share an interest could contribute content and resources. Obviously the library could support the reporter's information needs and perhaps even provide training on how to do community-based research. When the reporter is finished, the library could provide editorial review and publishing support.

What about opinion pieces in addition to straight reporting? Last night my husband and I were reflecting on the editorial pages in our weekly village newspaper. They are dominated long articles written by a few individuals who often rant ad nauseum. (I'd like for my local library to host a workshop on how to write concise letters to the editor. At least my newspaper could refer them to information about how to write a letter to the editor!) I wonder how many thoughtful people in our community have something to say (op-ed or newsworthy) but feel shut out by the cacophony of a few. What if the library were the vehicle for people to have a voice?

hmmm, what else????
Any downsides????